Settings are the gear at the top right. You get sliders for music and sound effects, with mute buttons, plus Reduce Flashes, Name Tags, and WHAT'S NEW. Turning Name Tags off hides the names over other players on your screen only.
The brush will not paint
Check these in order:
- The selected layer may be hidden. An eye that is off means that layer takes no paint.
- The pipette may be on. Tap the face once, or tap the pipette again, to leave colour-pick mode.
- You may be holding a VIP tool without VIP. Rhinestones and lash clusters need VIP. Pick another product.
- If it still fails, leave and rejoin.
The paint screen or preview fails
A paint screen that never opens can happen when the device is low on memory. Rejoin. Closing other apps first helps on phones and tablets.
A Lookbook message that there is no preview right now means the 3D preview was skipped. Your saved looks are safe and still load.
Lag while painting
Very large brushes with Mirror on are the heaviest thing the Help Center names. Use a smaller brush, merge layers you are finished with, or lower graphics quality in the Roblox menu.
Updates and bug reports
The update log pops up once after each update. Open it again from Settings with WHAT'S NEW. Arrows next to the date show older updates. A public page that only shows a Roblox "Updated" date does not list those notes, so use WHAT'S NEW for the actual change list.
To report a bug, open Settings and copy the small line at the bottom of the panel. The Help Center's example looks like a version token plus a short code. Send that line on the game Discord with your device and what you were doing. A screenshot or a short clip helps. If the servers are restarting, you get a warning and a countdown. Finish the round. Freeplay work is saved for the next join.
Come back to painting tools after the brush works again.